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At Gabyberg, we strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied, our return policy allows you to return the product under the following conditions.
Return Period
You can return most items within 14 days of receipt of delivery.
Return Conditions
Returns are accepted under the following conditions:
- The product is unused and in its original condition.
- The product is in its original packaging.
- The original purchase receipt is included.
Non-Returnable Items
Returns are not accepted for:
- Custom or personalized products.
- Discounted or promotional items.
- Used or damaged products.
Return Process
If you need to return a product, please follow these steps:
1. Contact Customer Service: Reach out to our customer service team at support@gabyberg.com. Provide your purchase information and reason for return.
2. Obtain Return Authorization: Our customer service team will provide you with a return authorization number and the return address.
3. Pack and Ship the Product: Securely pack the product in its original packaging and include all related documents. Send the package to the provided return address.
4. Return Processing: Once we receive the returned product, we will process the return within 7 business days.
Return Policy – International Shipping
For your return request, if the order requires the customer to cover return shipping costs, the return address may be located at an international warehouse or manufacturing facility. Please note that the return destination may include, but is not limited to, our overseas warehouses or factories, which means the customer might need to bear international shipping costs.
To ensure a smooth return process, please carefully review the product descriptions and any provided details before submitting your return request. Once the return is approved, we will provide you with the specific return address and shipping instructions.
We recommend that you confirm the shipping costs with your logistics provider prior to returning the product to avoid unnecessary expenses. All returns must follow our specified return process and be sent to the designated international return address, unless otherwise arranged.
To provide a smoother shopping experience and ensure you receive a high-quality product, we encourage you to communicate with our customer service team before making a purchase to avoid unnecessary returns and the associated return shipping costs. Our team will be happy to provide you with all the necessary information and guidance.
Refund Policy
- Processing Time: Refunds will be processed within 7 business days after receiving the returned product.
- Payment Method: Refunds will be issued to the original payment method.
- Shipping Fees: Shipping fees are non-refundable unless the return is due to our error.
- Return Shipping fees: You will also be responsible for shipping charges to facilitate a Change-of-Mind return.
Exchange Policy
If you wish to exchange a product:
- Follow the return process to send back the original item.
- Place a new order for the desired item on our website.
- Contact our customer service directly to handle your case.
Customer Service Contact Information
For any questions or assistance, please contact our customer service team:
- Email: support@gabyberg.com
- Phone: +1 (747) 285-6236
We are here to help and ensure your satisfaction with your purchase.